Was called out to a customer in Milton, Cambridge. They had issues with printing from their Windows 10 laptop. It appeared that the issue was caused by the HP software that was installed. So the software was dutifully removed and cleaned up from their laptop. After a reboot, the latest HP printer software was downloaded and installed. And voila, the printer then happily printing and scanning!

HP software is notoriously bloated, and I have had quite a few issues with it over the years. Most issues can simply be solved by removing the offending software, cleaning up and reinstalling. Always make sure you’ve installed the latest Windows Updates from Microsoft. As well as ensuring that all your software is up to date.

Also, a lot of people used a direct connection between their laptop or computer and their printer. I have found the best way is to print via the broadband router.

Installation of a wireless printer is relatively simple, most wireless printers allow you to connect to your wireless network via a front-panel interface which will scan to find the wireless network and then all you have to do is enter your wireless password, and it will then connect and remember it. If you change your broadband router, you will need to reconfigure your printer with the new wireless network name and wireless password. You may need to configure your printer software to connect to the printer with it’s new settings.

The easiest way to connect is, of course, to use a USB cable, which is assuming your printer is reasonably close to your computer.

If you’re having any issues with printers, please feel free to contact me. I’ve fixed many printer related issues over the last twenty five years and can help with pretty much any computer and laptop related issues that you may have.